Legal
Privacy policy
Last updated: October 2026
Protecting your data is important to us, especially because people often entrust us with personal matters. In this privacy policy, we explain which personal data we process, why we do so and what rights you have. The governing law is the Swiss Federal Act on Data Protection (FADP).
1. Controller
Fortivo GmbH
Speerstrasse 17
8820 Wädenswil, Switzerland
Email: info@fortivo.ch
Phone: +41 77 505 74 28
If you have any questions about data protection, you can reach us using these details.
2. When you contact us
When you call us, send us an email or use the contact form, we process the information you provide: for example your name, your phone number or email address, your concern and your message. We use this data to respond to your enquiry and to arrange an appointment.
3. In the course of support
For coaching, support or case management, we process the data required for that purpose. This may include sensitive personal data, such as information about health, the family situation or social assistance measures. We process this data confidentially and only to the extent necessary for the support.
We only disclose data if you consent or if the law requires it. This applies, for example, to clarifying the coverage of costs with the Office for Youth and Vocational Guidance (AJB), the municipality of residence or the school.
4. When you visit this website
When you access our website, your browser transmits technically necessary data to our server, for example the IP address, date and time, the page accessed and the browser used. We need this data to provide the website securely and without errors. The website is hosted by: Vercel Inc., USA (delivered via a worldwide network of data centres).
We do not use cookies for advertising or analytics purposes and do not create usage profiles.
5. Fonts
The fonts on this website are hosted on our own server. Loading them does not transmit any data to third parties.
6. Disclosure to service providers and abroad
We work with carefully selected service providers, for example for hosting and email. They process data only on our behalf and in accordance with our instructions. If data is transferred to a country without adequate data protection, we ensure protection through appropriate safeguards, for example standard contractual clauses.
7. How long we keep data
We retain personal data only for as long as is necessary for the respective purpose or as required by statutory retention obligations. After that, we delete or anonymise it.
8. Your rights
You have the right to request information about your data processed by us. You can request the correction or deletion of your data, object to processing and request that your data be handed over to you. You can withdraw any consent you have given at any time. To do so, write to us at info@fortivo.ch.
You can also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).
9. Data security
We protect your data against loss, misuse and unauthorised access with appropriate technical and organisational measures. Transmission via this website is encrypted.
10. Changes
We may amend this privacy policy. The version published on this website at the time applies.